Kirk September 29, 2010 at 3:58 pm I think it should be Disappointment = (Expectation/Reality) – 1, because when Expectation=Reality, Disappointment should equal 0.
I think it should be Disappointment = (Expectation/Reality) – 1, because when Expectation=Reality, Disappointment should equal 0.
So shock always = 0? Hmm…